"Customers CANNOT make online redemption payments toward their loans and layaway plans. To retrieve collateral items and layaway items, all final redemption payments MUST BE made at one of our GEM store locations.
We only accept DEBIT CARDS for online payments made toward loans and layaway plans. An additional 3.49% processing fee will be applied to your online payment. An additional 1.25% processing fee will be applied for debit card payments made in store."